Payslip FAQs

The article provides guidance for employees on how to access and manage their payslips through the company's employee portal. It outlines steps to log in, navigate to the payroll section, and view payslips, including historical ones. It also addresses common issues like unavailable payslips, incorrect information, and understanding payslip details, offering solutions such as contacting HR for assistance. The article emphasizes empowering employees with knowledge to ensure accurate compensation information and encourages reaching out to HR for further help.

As part of our ongoing efforts to empower employees and streamline access to essential information, we are pleased to provide guidance on how employees can effectively self-serve for common queries, particularly regarding payslips. Understanding where to find your payslip and how to address any potential issues is crucial for ensuring that you have accurate information about your earnings and deductions.

Pay frequency

We pay our employees on a 4 weekly basis.

Accessing Your Payslip

Your payslip is a vital document that provides a detailed breakdown of your earnings, deductions, and net pay for each pay period. To access your payslip, please follow these simple steps:

• Log into the Employee Portal: Start by visiting our company’s employee portal www.mytesco.com . You will need to enter your username and password. If you encounter difficulties logging in, please reach out to the IT department for assistance.
• Navigate to the Payroll Section: Once logged in, look for the 'Payroll' or 'Compensation' tab on the main menu. Click on this section to access payroll-related information.
• Select Your Payslip: Within the payroll section, you will find an option labeled 'View Payslip' or 'Pay Statements.' Click on this option to view your most recent payslip. You may also have the ability to view historical payslips by selecting the appropriate date range.

Common Issues with Payslips and Their Solutions

While accessing your payslip is generally a straightforward process, there may be instances where you encounter issues. Below are some common problems employees face along with their corresponding solutions:

• Payslip Not Available: If you cannot find your payslip, ensure that you are looking in the correct pay period. Sometimes, there may be a delay in processing, especially during holidays or end-of-month closings. If the issue persists, contact the HR department for assistance.
• Incorrect Information on Payslip: If you notice discrepancies in your payslip, such as incorrect hours worked, wrong deductions, or missing bonuses, it is essential to address this promptly. Gather any relevant documentation, such as timesheets or emails confirming bonuses, and reach out to your HR representative. They will investigate the issue and work towards rectifying it.
• Difficulty Understanding Payslip Details: Payslips can sometimes be confusing due to the various terms and codes used. If you have questions about specific line items, such as tax deductions or benefit contributions, do not hesitate to ask your HR representative for clarification. They are here to help you understand your payslip thoroughly.

Conclusion

We hope this article serves as a helpful resource for you in navigating your payslip queries. By empowering yourself with the knowledge of how to access your payslip and resolve common issues, you can ensure that you stay informed about your compensation. Should you have any further questions or require additional assistance, please do not hesitate to contact the HR department. We are always here to support you!