Where is my certificate?
After most courses and at our busiest times certificates will be processed within 28 working days.
Some awarding bodies have their own processes that may mean certification will be received outside of our usual 28-day window. Due to the Internal Quality Assurance process stipulated by City and Guilds, all City and Guilds certifications may take up to 3 months at our busiest times. We always aim to provide certificates as quickly as possible, for updates on when your certificate will be available, please call 0345 605 0006 or send an email to trainingadmin@hss.com for updates.
What is a certificate in lieu?
On a number of our courses, we will provide delegates who have successfully completed their course with a ‘certificate in lieu’ that allows you to prove your competency in the window between passing your course and receiving your final certificate. This often comes with an expiration date far sooner than the full certification length as this is a temporary certificate. This type of certificate will clearly state ‘certificate in lieu’ and you will receive your official certificate from us as soon as accreditation process if finalised.
How do I access my digital certificate?
IPAF ePAL
Cards and certificates applied for will be issued in digital format via the ePAL app.
Operators can download the app for free to Apple iOS and Android devices and use it to view and access their digital PAL Cards, logbooks and IPAF safety guides. Our Trainers will talk you through this process at the start of your IPAF course.
PASMA Digital Certificates
You can access you PASMA digital certificate here. You will be required to enter your first name, surname and certificate number in order to view your certificate.
Ladder Association Digital Certificates
You can access you Ladder Association digital certificate here. You will be required again to enter your first name, surname and certificate number in order to view your certificate.
What if I need my certificate changing?
On very rare occasions we have seen some typos in certificates, misprinting or in some instances a printer error resulting in a poor quality printed certificate. If you have experienced any of these on your certificate please get in touch using this form
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