Complaints procedure

Introduction

This article outlines the complaints procedure for citizens wishing to raise concerns about school provisions in our area. We believe that community feedback is essential for improving our educational facilities and services. This document provides a clear process for submitting complaints, the expected timeline for responses, and key milestones throughout the process.

How to Submit a Complaint

Citizens can submit complaints regarding school provisions through the following methods:

1. Online Submission: Visit our official website and fill out the complaints form here
2. Email: Send a detailed email to the complaints department at [e-mail].
3. Phone Call: Contact our complaints hotline at [phone] to speak with a representative.
4. In-Person: Visit our council office during business hours to submit your complaint directly.

Information to Include in Your Complaint

When submitting a complaint, please provide the following information to ensure a prompt response:

• Your name and contact information
• Description of the complaint (specific issues related to school provisions)
• Name of the school involved
• Any relevant dates or incidents
• Desired outcome or resolution

Complaints Process Timeline

Once a complaint is received, it will be processed according to the following timeline. Citizens can expect to receive updates at each key milestone.

10-Day Response Timeline

Day 1: Complaint received; acknowledgment sent to the complainant.

Day 3: Initial review conducted by the complaints team.

Day 5: Investigation begins; relevant departments contacted.

Day 7: Preliminary findings compiled; complainant updated.

Day 9: Final review and response preparation.

Day 10: Formal response issued

We are committed to addressing the concerns of our citizens regarding school provisions. By following this complaints procedure, we aim to ensure that all complaints are handled efficiently and transparently. If you have any questions about the process, please do not hesitate to reach out to our complaints department.